Digital reference services in academic libraries. International Conference on Libraries. pp. 1-18. (2006)
Abstract
Reference and information services have always been the main component of library services. They provide personalized assistance to library users in accessing suitable information resources to meet their needs. This paper attempts to describe the paradigm of reference and information services in the digital library environment. This paper highlights the emerging formats and models of digital reference services, including email and web forms, AskA services, online chat reference, video conferencing, digital robots, and collaborative digital reference. The current practices of digital reference services in selected academic libraries in Malaysia are also highlighted.
| Item Type: | Article |
|---|---|
| Keywords: | Library services, Information management, Reference services, Information services, Academic libraries, Digital libraries |
| Taxonomy: | By Subject > Information Management > Library and Information Management |
| Local Content Hub: | Subjects > Information Management |
| Depositing User: | Muhammad Shafiq Amirullah |
| Date Deposited: | 23 Apr 2022 08:42 |
| Last Modified: | 23 Apr 2022 08:42 |
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