Exploring the dimensions of emotional intelligence amongst Malaysian public librarians: a critical incident technique approach. Journal of Basic and Applied Scientific Research, 2 (5). pp. 5206-5214. ISSN 2090-4304 (2012)
Abstract
When the topic of emotional intelligence started to emerge in the mid 80s, the interest amongst psychologist and social researchers became intensified. Since then, various studies have been conducted involving diverse professions including doctors, teachers, lawyers etc. Accordingly, various models and frameworks have been developed depicting the dimensions of emotional intelligence. However, among the many models, the one developed by Goleman is considered as one of the most successful model as it is considered very comprehensive and has been adopted or cited by many researchers investigating the topic. This study is another attempt to validate the dimensions of emotional intelligence identified by Goleman in the context of Malaysian public librarians. Adopting the critical incident technique as the research method, findings of the study suggest that all dimensions and subdimensions of the emotional intelligence model by Goleman are indeed applicable amongst Malaysian public librarians. Hence, this study further strengthened the Goleman’s model and provides avenue for prospective researchers to further validate the model in the context of Malaysian public librarians using the survey method.
| Item Type: | Article |
|---|---|
| Keywords: | Librarianship, Librarian competencies, Emotional intelligence, Public librarians, Critical incident techniques |
| Taxonomy: | By Subject > Information Management > Library Science |
| Local Content Hub: | Subjects > Information Management |
| Depositing User: | Muhammad Shafiq Amirullah |
| Date Deposited: | 13 May 2022 09:09 |
| Last Modified: | 13 May 2022 09:09 |
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