Comperative analysis of reference desk services: current trends in digital age. Jurnal PPM: Journal of Malaysian Librarians, 12: 8. pp. 65-72. ISSN 1823-6308 (2018)
Abstract
Recent studies show that library trends in reference usage patterns are shifting. Users’ preference for using online resources is increasing and becoming more predominant in many Malaysian academic libraries. The decline in the number
of students using the physical library has diminished the need for librarians. In order to get library resources, users do not have to be physically present at the
library building. User trends and patterns have changed and now library users favor the use of online assistance, consultation, advisory and guidance to meet their information needs. Changes in user query have impacted the way the library provides services, but traditional reference services will still remain as the core of information services. This article aims to: 1) provides a unique snapshot of a reference service in an academic library, where both online and offline reference services are taking place; 2) describe how a reference service librarian may have the best influence on the visibility and operations of an academic library. By analyzing the trends from the usage statistics, this study can be used for continuous improvement where reference librarians need to enhance their digital competencies in providing reference desk assistance.
| Item Type: | Article |
|---|---|
| Keywords: | Reference services, Information services, Reference librarian, Digital competencies |
| Taxonomy: | By Subject > Information Management > Library and Information Management |
| Local Content Hub: | Subjects > Information Management |
| Depositing User: | Muslim Ismail @ Ahmad |
| Date Deposited: | 14 Jun 2022 08:45 |
| Last Modified: | 14 Jun 2022 08:45 |
| Related URLs: |
Actions (login required)
 |
View Item |