Students’ satisfaction towards academic library services. Journal of Information and Knowledge Management, 10 (2). pp. 69-85. ISSN 2231-8836 (2020)
Abstract
In PTAR, UiTM Puncak Perdana, the librarian always showing their best in promoting the library’s services. There are so many activities that have been done to attract more users to the library. Such as workshop training, public relations activity, Open Public Access Catalogue (OPAC) and so on.
Unfortunately, they still lack their performance because they need to compete with the new technology where the range of services outside the physical library is expanding. The purpose of this paper is to investigate the students’
satisfaction towards library services. The logical limitation of this study is the population. Due to the time and budget limitation, researcher will just be able to
study in the context of PTAR academic’s library only. The data are collected through a survey by using structured questionnaires which has been disseminat�ed to 250 students. The major findings of this study conducted on students’ sat�isfaction with library services a study of Tun Abdul Razak Library (PTAR), UiTM Puncak Perdana revealed that library users were satisfied with the fol�lowing library services such as lending services, renewal of library materials, longer hours of internet services in the library, suitable opening hours, down�loading and printing of online resource services
| Item Type: | Article |
|---|---|
| Keywords: | Academic library, Library services, Library staff, User satisfaction |
| Taxonomy: | By Subject > Information Management > Library and Information Management By Subject > Information Management > Library Science |
| Local Content Hub: | Subjects > Information Management |
| Depositing User: | Muhammad Azrul Ayob |
| Date Deposited: | 02 Sep 2022 04:21 |
| Last Modified: | 02 Sep 2022 04:21 |
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