Customers' preference on Islamic banking products and services: the influence of knowledge, awareness and satisfiction. Management And Accounting Review, 12 (1). pp. 1-23. ISSN 2600-7975 (2013)
Abstract
This study examines the impact of knowledge, awareness and satisfaction in influencing customers’ preference on Islamic banking products and services. Lack of knowledge and awareness among the population hinders the prospect of expanding the Islamic banking business greater than its conventional counterpart. Misunderstanding on the Shariah contracts enfolds the users leads to confusion. A questionnaire survey among Islamic banking customers facilitates the study to substantiate the relationship amidst variables. The findings indicate that knowledge and awareness are significant in influencing the customers’ preference on products and services whereas satisfaction shows a negative relationship. This study offers informative data to Islamic banks in identifying the critical success factors that will improve their productivity and enhance the Islamic banks’ performance. This research is both critical and relevant in giving a clear explanation of the underlying concepts and values, current practices and future opportunities of Islamic products and services.
| Item Type: | Article |
|---|---|
| Keywords: | Islamic banking, Customer’s preference, Knowledge, Awareness, Satisfaction |
| Taxonomy: | By Niche > Islamic Banking > Banks and Banking > Customer Services By Niche > Islamic Banking > Banks and Banking > Data Processing By Niche > Islamic Banking > Banks and Banking > Finance |
| Local Content Hub: | Niche > Islamic Banking |
| Depositing User: | Ilya Nur Fateen Othman |
| Date Deposited: | 11 Jul 2023 07:08 |
| Last Modified: | 11 Jul 2023 07:08 |
| Related URLs: |
Actions (login required)
 |
View Item |