Islamic banking users are hunger for service quality. Journal of Islamic Economics Banking and Finance (JIEBF), 6 (2). pp. 79-94. ISSN 2070-4658 (2010)
Abstract
Islamic banking is growing tremendously since its inception in the past three decades. The products and services offered by the Islamic banking industry either in its assets or liability sides are competitive with the products and services of the conventional banking. The growth of the Islamic banking in tandem with the conventional banking give alternative to the consumers, thus comparison between these two systems could be made by the consumers in selecting their banking providers. Therefore, this study is conducted to analyze the factors influencing banking preferences of Islamic Banking and Conventional users using factor analysis and logistic regression. Result shows that there are three factors contribute to the banking selection preferences for Islamic banking and conventional banking users. In conclusion, the Islamic banking users are looking forward for a better service quality since this factor is significant negative compared to the service quality from the conventional banking.
| Item Type: | Article |
|---|---|
| Keywords: | Islamic banking, Conventional banking, Banking preferences, Factor analysis, Logistic regression |
| Taxonomy: | By Niche > Islamic Banking > Banks and Banking > Customer Services By Niche > Islamic Banking > Banks and Banking > Finance By Niche > Islamic Banking > Banks and Banking > Social Aspects |
| Local Content Hub: | Niche > Islamic Banking |
| Depositing User: | Ilya Nur Fateen Othman |
| Date Deposited: | 24 Oct 2023 06:31 |
| Last Modified: | 24 Oct 2023 06:31 |
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