The role of business processes in influencing the decision support capabilities of Enterprise Content Management System (ECMS): towards a framework. Asia-Pacific Journal of Information Technology and Multimedia, 9 (1). pp. 58-68. ISSN 2289-2192 (2020)
Abstract
Facing an unprecedented explosion of digital content, many organisations have been left with a large repository of unstructured information. Huge volumes of electronic content have been captured and stored within organisations’ repositories, depriving organisations of the ability to analyse this data properly. As a result, many organisations are facing crucial problems, such as (1) employees wasting 30% of their time looking for relevant information; (2) operational and maintenance cost increases to handle large amounts of data; and (3) loss of opportunities to gain a strategic advantage through proper analysis of organisational data. To overcome these problems, the Enterprise Content Management System (ECMS) was introduced in the early 2000s. Having been researched for a period of 25 years, most prior studies on ECMS focus on a bottom-up approach with the intention of achieving immediate benefits such as cost-reduction, meaningful knowledge work and re-use of previous content. A top-down approach that aims to improve decision-making, resource allocation and competitive intelligence are ignored due to a lack of awareness about the importance of such benefits. Therefore, this research will explore the relationship between ECMS and how it can facilitate decision-making processes.
| Item Type: | Article |
|---|---|
| Keywords: | Enterprise content management, Information management, Content management, Decision support system |
| Taxonomy: | By Subject > Computer & Mathematical Sciences > Information Technology |
| Local Content Hub: | Subjects > Computer and Mathematical Sciences |
| Depositing User: | Muslim Ismail @ Ahmad |
| Date Deposited: | 23 Feb 2021 04:08 |
| Last Modified: | 23 Feb 2021 04:08 |
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