Total quality management and the role of management accountants on organisational performance: the service sector in Malaysia

Total quality management and the role of management accountants on organisational performance: the service sector in Malaysia. The Asian Journal of Business and Accounting (AJBA), 12 (2). pp. 147-178. ISSN 1985-4064 (2019)



Abstract

The results reveal that TQM has a positive significant impact on organisational performance. The TQM’s practice of focussing more on customers and the designing of services also show significant effects on organisational performance. This study finds that management accountants do not moderate the relationship between TQM and organisational performance.

Item Type: Article
Additional Information: Faculty of Business and Accountancy, University of Malaya, Malaysia
Keywords: TQM, Organisational Performance, Role of the Management Accountant
Taxonomy: By Subject > Business & Management > Human Resource
By Subject > Business & Management > Management
Local Content Hub: Subjects > Business & Management
Depositing User: Muslim Ismail @ Ahmad
Date Deposited: 31 May 2021 23:58
Last Modified: 01 Jun 2021 04:40
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