Factor influence service quality at hotel in Kuala Terengganu. Degree thesis, Universiti Teknologi MARA, Terengganu Dungun Campus. (2018)
Related URLs:
Abstract
Hotel industry and tourism contributes to the economic development of the state of Terengganu. The industry is challenged with various obstacles and problems in the terms of fulfilling the prospect of their guests through the delivery of high quality services. Quality service delivery allows and ensures that the guests who are staying at the hotel become loyal customers to the hotel.
| Item Type: | Thesis (Degree) |
|---|---|
| Keywords: | Hotel industry and tourism, Economic development, Service quality, Customer satisfaction, Tourism and hospitality |
| Taxonomy: | By Subject > Hotel & Tourism Management > Hotel Management By Subject > Hotel & Tourism Management > Tourism Management |
| Local Content Hub: | Subjects > Hotel & Tourism Management |
| Depositing User: | Nor Azimahwati Aris |
| Date Deposited: | 10 Nov 2021 09:25 |
| Last Modified: | 10 Nov 2021 09:25 |
| Related URLs: |
Actions (login required)
 |
View Item |