Users' perceptions regarding digital reference services in PTAR library UiTM

Users' perceptions regarding digital reference services in PTAR library UiTM. In: Prosiding Seminar Kebangsaan Perpustakaan Akademik 2011. (In Press) (2011)


Reference service is one of the library’s primary services besides acquisitions, classification, cataloguing and physical planning. Digital reference is a service by which library reference service conducted through online and the reference transaction is a computer-mediated communication. The word "reference" in this context refers to the task of providing assistance to library users in finding information, answering questions, and otherwise fulfilling users’ information needs. In this paper identify the user’s perception regarding Digital Reference Services (DRS) in Perpustakaan Tun Abdul Razak 1, Universiti Teknologi Mara (UiTM), Shah Alam. The purpose of study is to investigate users’ perceptions on digital reference services in PTAR based on their awareness, quality and also identify user understanding and interest in this service. Using a quantitative approach of study, a survey method with the questionnaires has been used to collect data from respondents. The questionnaire has been sent to 120 respondents of PTAR 1 UiTM users and students. The respondents are the active users of the library. The result of this study to improve the digital reference services and create understanding on what are the user’s difficulties in using the services.

Item Type: Conference or Workshop Item (Paper)
Keywords: Digital libraries, Library services, Reference services, Digital reference service, Academic libraries
Taxonomy: By Subject > Information Management > Digital Libraries
By Subject > Information Management > Library and Information Management
Local Content Hub: Subjects > Information Management
Depositing User: Muhammad Shafiq Amirullah
Date Deposited: 27 Apr 2022 05:25
Last Modified: 27 Apr 2022 05:25
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