The competency gap of hotel management graduates from hotel supervisor’s perspective

The competency gap of hotel management graduates from hotel supervisor’s perspective. Malaysian Management Journal, 16. pp. 13-22. ISSN 0128-6226 (2012)


The hotel industry has gained prominence in Malaysia and with the global nature of the industry, human resource issues need to be addressed to ensure that the industry remains competitive. This quantitative research provides a comprehensive study on the competency gap of hotel management graduates from the employers’ perspectives. This study looks at the expectation and observation of hotel supervisors towards hotel management graduates in Kota Kinabalu, Sabah. A total of 200 questionnaires were sent out to all the star-rated hotels in Kota Kinabalu, Sabah, and 100 usable responses were received and analysed. It was found out that there is a gap in terms of work-related competencies of the Hotel Management (HM) graduates from the hotel supervisor’s perspective. It is suggested that the educational institutions and other training organizations pay attention to the results of this study since it was found that the hotel supervisors felt the work-related competency provided by the institutions where the HM graduates are trained is below their expectation and as such, it needs to be improved.

Item Type: Article
Keywords: Hotel management graduates, Competency, Hotel management programme, Service gaps, Human resource in hospitality and tourism
Taxonomy: By Subject > Hotel & Tourism Management > Common Areas
By Subject > Hotel & Tourism Management > Hotel Management
Local Content Hub: Subjects > Hotel & Tourism Management
Depositing User: Mohamad Ismail
Date Deposited: 21 Apr 2022 05:40
Last Modified: 21 Apr 2022 05:40
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