Managers view on impact of covid-19 pandemic: evidence from hotel industry in Malaysia

Managers view on impact of covid-19 pandemic: evidence from hotel industry in Malaysia. International Journal of Human Resource Studies, 11 (1). pp. 116-129. ISSN 2162-3058 (2021)


2020 is an important year which had been waiting for by the hotel industry in Malaysia. With the exciting slogan “Visit Truly Asia Malaysia,” Malaysia was aimed by many to be one of
the most chosen countries to be visited. This simultaneously gives a high hope to the hotel industry to generate more revenues. However, the COVID-19 pandemic has changed the
hotel industry landscape tremendously. Therefore, the purpose of this research is to explore the impact of COVID-19 on the hotel industry in Malaysia. This study employed qualitative method and six hotel representatives were participated in this study. The interview data revealed experiences, voices, and opinions of the hotel informants on the impact of
COVID-19. The informants also shared their immediate strategies and long-term plans in coping with the pandemic. In addition, the informants also shared information on the Tourism Stimulus Package offered by the Government that they have received.

Item Type: Article
Keywords: Impact of COVID-19, Hotel industry, Interviews, Covid-19, Service management
Taxonomy: By Subject > Hotel & Tourism Management > Hotel Management
Local Content Hub: Subjects > Hotel & Tourism Management
Depositing User: Hazrul Amir Tomyang (Puncak Alam)
Date Deposited: 07 Feb 2022 23:36
Last Modified: 10 Feb 2022 23:04
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