E-hailing services in Malaysia: current practices and future outlook

E-hailing services in Malaysia: current practices and future outlook. Journal of the Malaysian Institute of Planners, 18 (3). pp. 128-141. ISSN 0128-0945 (2020)


E-hailing services are known to be on-demand vehicle acquisition that relies on network dependency and use of a specific digital application through the Internet. The objectives of this study were to investigate the adoption of e-hailing services from the initial inception, issues in adoption and the direction of e-hailing services within the context of Malaysia. A Systematic Literature Review (SLR) related to the e-hailing industry was used by employing the inclusion criteria of keywords generated from the literature data pool. The legalisation of e-hailing services in Malaysia had spurred the growth of the industry. With the
establishment of the Transportation Network Company, which was a positive sign for e-hailing to continue to flourish, the industry was considered as a complement to the existing public transportation system. The growth projection showed that e-hailing services will continue to be part of the Malaysian
transportation sectors and would remain competitive in contributing to the
domestic economy. However, some barriers would deter the progress of e-hailing
services, such as over-regulation by the government.

Item Type: Article
Keywords: Adoption, e-hailing, Future outlook
Taxonomy: By Subject > Architecture, Planning & Surveying > Town Planning
Local Content Hub: Subjects > Architecture, Planning & Surveying
Depositing User: Nurhayati Johari
Date Deposited: 28 Jul 2020 09:42
Last Modified: 28 Jul 2020 09:42
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